Technical Quick Fixes

Something's Broken?

Pick your problem below and follow the fix. Most problems solved in under 60 seconds.

Customer can wait 30 seconds while you fix the system!

Quick Jump to Your Problem

What's Broken	Fix It
Page won't load / blank screen	Refresh Page
Call button doesn't work	Fix Phone
Can't send messages	Fix Messages
Task disappeared	Find Task
Error message popped up	Fix Error
Everything is slow	Speed Up
Can't click buttons	Unfreeze
Token expired message	New Token

Page Won't Load

FIX IN 30 SECONDS

Try These in Order:

1. Refresh (Fixes 80%)

Press F5 (Windows)
Or Cmd + R (Mac)
Wait 10 seconds

2. Still Blank?

Press Cmd/Ctrl + Shift + R (hard refresh)
This clears cache while refreshing

3. Still Broken?

Close tab
Open HumanForce in new tab
Or click email link again

If you see a blank screen or loading error → Press F5 to refresh

Watch this 30-second video:

How to Refresh Page and Clear Cache (Coming Soon)

F5 fixes 80% of problems - quick demo of refresh and hard refresh

If It Keeps Happening

Clear your browser cache: Cmd/Ctrl + Shift + Delete
Select "Cached images and files"
Click "Clear data"
Try again

Still Not Working?

Different problem - try other browser
Or contact support

Phone Not Working

CAN'T MAKE CALLS?

Most Common: Microphone Permission

What You'll See:

Click call button
Nothing happens
Or "Microphone access required" message

The Fix:

Browser will show popup at top: "Allow microphone?"
Click "Allow"
Try call again - should work now

If You Clicked "Block" By Accident:

Click the 🔒 lock icon next to URL
Find "Microphone" setting
Change to "Allow"
Refresh page
Try again

Can't Send Messages

MESSAGES WON'T SEND?

Check This First:

For RCS Messages:

RCS only works with mobile phones
If customer number is landline → Use Email instead
Look for "mobile" label next to contact

For Email:

Customer must have email contact
Check email address is valid
Wait 30 seconds (system can be slow)

Quick Fix:

Refresh the page
Try sending again
If still broken → Try different contact method

Watch these videos to see how to add contact information:

How to add a phone number for customer - shows contact types dropdown

How to add an email address for customer

Alternative Contact Methods

RCS not working → Try Email
Email not working → Try Phone Call
Everything failing → Add note: "Couldn't reach customer, tried all methods"

Task Disappeared

WHERE'D MY TASK GO?

3 Reasons Tasks Disappear:

1. Timeout (Most Common)

You were inactive for 2+ minutes
System released task back to queue
Fix: Get next task from email/Five9

2. You're Looking at Wrong Place

Task is still there!
Check your email for task link
Click the link → You're back!

3. Someone Else Claimed It

Another agent got it first
This is normal
Fix: Claim next available task

How to Avoid Losing Tasks

Move mouse every minute
Type notes while working
Don't leave task open and walk away
Click "Continue Working" when warning appears

Understanding Timeouts →

Error Messages

SAW AN ERROR?

Common Error Messages:

"Task Already Claimed"

Someone else got it first
Not your fault!
Get next task from queue

"Authorization Token Invalid"

Token expired (15 min limit)
Get new notification from Five9
Click fresh link

"Not Authorized"

You might be logged out
Refresh page
Log back in if needed

"Cannot Complete Action"

Usually temporary
Refresh page
Try again
If persists → Contact support

"Network Error"

Internet connection issue
Check your WiFi
Wait 30 seconds
Try again

Common Error Messages

Error Message	What It Means	What To Do
"Task Already Claimed"	Someone else got it first	Get next task from queue
"Token Expired" / "Invalid Token"	Link is old (15+ min)	Get fresh link from Five9 or email
"Not Authorized"	Session expired	Refresh page or log back in
"Network Error"	Internet connection issue	Check WiFi, wait 30 sec, try again

What To Do With Any Error

Take screenshot (so you can report it)
Write down exact error message
Refresh page
Try action again
If still broken → Contact support with screenshot

Slow Performance

EVERYTHING RUNNING SLOW?

Quick Fixes:

1. Close Other Tabs

Too many tabs = slow browser
Close Netflix, YouTube, social media
Keep only HumanForce + Email open

2. Close Other Programs

Zoom, Teams, Slack using resources
Close what you don't need right now

3. Check Internet Speed

Run speed test: fast.com
If slow → restart router
Or switch to phone hotspot temporarily

4. Restart Browser

Close ALL browser windows
Open fresh
Go to HumanForce
Should be faster now

Before / After

❌ Problem	✅ Solution
30+ tabs open = slow browser	Keep only 2-3 tabs: HumanForce + Email
Multiple apps running	Close Zoom, Teams, Netflix while working
Browser cache full	Clear cache weekly

Watch this quick fix:

Speed Up HumanForce - Close Tabs & Clear Cache (Coming Soon)

45-second demo - how to close tabs, clear cache, and improve performance

Prevention Tips

Clear cache once per week
Don't keep 20+ tabs open
Restart browser daily
Use Chrome or Firefox (fastest)

Buttons Not Working

CAN'T CLICK ANYTHING?

What's Happening:

Buttons gray/disabled
Clicks do nothing
Page frozen

Quick Fix:

Wait 10 seconds (might be loading)
Refresh page (F5 or Cmd+R)
Try again

If Specific Button Disabled:

Read button tooltip (hover over it)
Might need to fill required fields first
Or complete previous step

If Everything Frozen:

Browser crashed
Close tab
Open new tab
Go back to HumanForce

Token Expired

TOKEN EXPIRED MESSAGE?

Why This Happens:

Email notification link is old (15+ min)
Token already used
Link clicked multiple times

The Fix:

Close this tab
Go to Five9 (or check email)
Get NEW task notification
Click fresh link
Should work now

Prevention:

Claim tasks within 15 minutes of email
Don't bookmark task URLs (they expire)
Always use fresh email link

Try Different Browser

BROWSER ISSUES?

Recommended Browsers:

✅ Chrome (Best - use this)
✅ Firefox (Also good)
✅ Edge (Works well)
⚠️ Safari (Can have issues)
❌ Internet Explorer (Don't use)

How to Switch:

Open Chrome (or Firefox)
Go to HumanForce
Click email task link
Should work better now

Still Having Browser Problems?

Update browser to latest version
Clear browser cache
Disable browser extensions
Try private/incognito mode

Contact Support

NOTHING WORKED?

When to Call Support:

Tried all fixes above
Problem persists
Urgent customer situation
System appears completely down

Before You Call:

Take screenshot of error
Write down:
- What you were doing
- Exact error message
- What you tried already
- Task ID (if you have it)
- Browser you're using

Contact Info:

Phone: 555-1234 (24/7)
Email: support@company.com
Your Supervisor: [Check company directory]

What Support Needs to Know

Template you can copy:

Problem: [What's broken]
When: [Time it started]
Browser: [Chrome/Firefox/etc]
What I tried: [Refresh, cache clear, etc]
Error message: [Exact words]
Screenshot: [Attached]
Task ID: [If applicable]
Urgent? [Yes if customer waiting]

Full Support Guide →

Quick Reference

Problem	Quick Fix	Time
Won't load	F5 refresh	10 sec
No calls	Allow microphone	15 sec
No messages	Try different contact method	30 sec
Task gone	Check email link	20 sec
Error message	Refresh + try again	30 sec
Slow	Close other tabs	60 sec
Frozen	Close tab + reopen	30 sec
Token expired	Get new from Five9	60 sec

Prevention - Stay Working Smoothly

Daily:

✅ Clear browser cache
✅ Close unused tabs
✅ Restart browser once per shift
✅ Check internet speed

Weekly:

✅ Update browser
✅ Restart computer
✅ Clear downloads folder

Always:

✅ Use Chrome or Firefox
✅ Keep HumanForce tab open
✅ Don't bookmark task URLs
✅ Report recurring issues

You've Got This!

Remember

Technical problems ≠ Your fault

Systems break sometimes
Everyone has these issues
Refreshing fixes 80% of problems
Support is there to help you
Customer can wait 30 seconds for fix

Keep calm and refresh!

More Help

Customer Issues? Emergency Quick Fix →
First Day? Getting Started →
Specific Problem? Full Troubleshooting →
Need Training? Learning Hub →

Bookmark this page! Press Cmd/Ctrl + D

Last updated: January 2026