Quick fixes when Human Force acts up

Something in Human Force isn't doing what it should. Start with one reload; the table tells you what to try next.

Quick Answer - 30 Seconds

First move: reload the page once → try again → not fixed? Find your problem below.

Reloading is safe: sent messages, saved notes and Next actions stay, and the task stays yours. Text you haven't sent or saved yet is lost, so copy it first.

Find your problem

What's wrong	Try this first	Full page
The page is blank or half-loaded	Reload the page	-
Still with {name}? keeps appearing	Move the mouse or type while you work	The Still with them? window popped up
My task is gone	Read the last message you saw	My task is gone
An error message popped up	Search its words	What this message means
Call does nothing, or there's no sound	Allow the microphone for this site, reload	Phone Not Working
A text or email won't send	Check the customer's contact, then try the other channel	Sending Messages
A button does nothing	Reload, then check you still hold the task	What this message means
I can't find Human Force	See below	-

"The page won't load"

Reload the page once.
Still blank? Close the tab and go to app.onepath.ai/human_force in a new one.
- OnePath agent: it takes you straight back to the task you hold.
- Account team: your list opens. Click Mine, then Continue on the task.
Other websites slow too? It's your connection, not Human Force.

"A button does nothing"

The task may have left you before the page caught up.

Reload the page.
You land on your list or on No task is open? The task moved. See My task is gone.
You're still on the task and the button still does nothing? That's a support case.

"I can't find Human Force"

If you're a OnePath agent

You have no list. Each task reaches you as an email in the Five9 inbox.

Open the email and click Claim this task.
Click Claim.

Took a live handoff call? Open app.onepath.ai/human_force → Claim with token → type the 4 characters the AI read ("Alpha Four Charlie Two" is a4c2) → Submit. A live-handoff task sends no email.

If you're on the account's team

There's no Human Force link in the app's top bar. Your ways in:

Go to app.onepath.ai/human_force for your task list. Bookmark it.
Click Open the task in a Task for Your Team email, or Open this task in a Task assigned email.
In Interactions, click Open the task on the conversation.

"The idle window keeps interrupting me"

Two minutes without mouse or keyboard on the task page opens Still with {name}?. Reading and working in another tab don't count as activity.

Click I'm still here to keep the task.
Waiting on the customer? Click Waiting answer instead of leaving the tab open.

→ The Still with them? window popped up

Nothing here helped

Take a screenshot.
Note the task number (TASK-1234, or the number in the task's address).
Email support@onepath.ai, or click Contact support at the foot of any Human Force email.

While you wait, don't leave the customer stuck. Click Add note, write what broke, Save note, then pass the task on:

OnePath agent: Escalate to someone else.
Account team: Assign teammate, or Hand back where you see it.

→ Contact support

Quick Tips

✅ Reload once before anything else - it's safe, nothing you saved is lost.
✅ Account team: bookmark app.onepath.ai/human_force - it's your way back to the list.
✅ Write down the task number - support finds the task by it.
❌ Don't keep the task open in a background tab - it counts as idle.