Error Messages
Quick Fix
Most errors fix with:
- Refresh the page (F5 or Cmd+R)
- Log out and back in
- Try a different browser
Still broken? → Contact Support
Common Error Messages
"Task Already Claimed by Another Agent"
What it means: Someone else got the task before you.
What to do:
- Nothing - this is normal
- You'll be redirected automatically
- Claim another task
"Cannot Access Task - Unauthorized"
What it means: You don't have permission for this task.
Possible causes:
- Task assigned to different agent
- Session expired
- Task already completed
What to do:
- Refresh the page
- Log out and back in
- If still not working → Contact support
"Task Not Found"
What it means: The task doesn't exist anymore.
Possible causes:
- Task was deleted
- Invalid task ID in URL
- Task from old system
What to do:
- Request a new task from Five9
- Don't worry - just move on to next task
→ Task Disappeared for more details
"Token Expired or Invalid"
What it means: Your claim link is too old.
Note: Tokens expire after 15 minutes.
What to do:
- Check email timestamp
- Request new notification from Five9
- Contact support for manual task assignment
"Cannot Send Message to This Contact"
What it means: RCS message can't be delivered.
Possible causes:
- Contact is a landline (not mobile)
- Customer phone deactivated
- System issue
What to do:
- Try calling instead
- Try email if available
- Ask customer for alternative number
"Not Authorized"
What it means: You don't have permission for this feature.
What to do:
- Verify you're logged in
- Refresh the page
- Log out and back in
- Contact admin if role is wrong
Quick Reference
| Error | Quick Fix |
|---|---|
| Task already claimed | Get next task (normal) |
| Unauthorized | Log out/in again |
| Task not found | Request new task |
| Token expired | Get new link from Five9 |
| Can't send message | Try call or email |
| Page won't load | Refresh (F5) |
When Errors Keep Happening
If the same error keeps appearing:
Clear browser cache
- Chrome: Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
- Select "Cached images and files"
- Clear and reload
Try different browser
- Chrome, Firefox, or Edge recommended
- Safari may have issues
Check your internet
- Is it stable?
- Try wired instead of WiFi
Contact support with details about the error
Related Pages
- Quick Fixes - Fast solutions
- Phone Not Working - Call issues
- Contact Support - Get help