Daily Work - Getting Better
Your Team's Task List
The task list shows every Human Force task on your account: who is waiting, who is on it, and what is done.
Quick Answer - 30 Seconds
To take a task: go to app.onepath.ai/human_force (it opens on To Do) → Take it on the top row → Claim.
There's no Human Force link in the app's top bar, so bookmark the address. Back on a task you already hold? Click Continue on its row.
OnePath agent? Your email is your queue
OnePath agents have no list. Each task reaches you as an email to your Five9 inbox, or as a token on a handoff call. See How to Claim a Task.
Where to find the list
Go to app.onepath.ai/human_force. Bookmark it: the app's top bar has no Human Force link.
You also reach the list from:
- the Open the list button in the morning or end-of-day summary email;
- the waiting pill at the top of any task screen, for example 3 waiting. Click it to go back to the list.
If you belong to more than one account, pick the account from the menu at the top right of the list.
What the list shows
At the top:
- N tasks need a person: how many tasks nobody has taken yet.
- Longest wait first: the customer who has waited longest, and for how long.
- Handled today: tasks your account closed today.
Each row shows the customer's name, the task type, the ZIP code, the estimated value and the channel they came in on. Below that is the summary. On the right is how long they have waited.
Filters
| Filter | Shows | Order |
|---|---|---|
| To Do | Tasks nobody has taken yet. This is where the list opens. | Longest wait first |
| Waiting Answer | Tasks parked with Waiting answer or Remind me… | Longest wait first |
| Done | Closed tasks | Most recent first |
| Mine | Open tasks you hold | Longest wait first |
| Everything | All of the above | Most recent first |
Each filter shows its count. The list shows 25 tasks per page; use the pager below the list for more.
The button on each row
| You see | It means | Click it to… |
|---|---|---|
| Take it | Nobody has the task. | Open the Claim this task window, then Claim. |
| Continue | You hold the task. | Go back into it. |
| A colleague's first name and last initial, for example Priya S | A colleague holds the task. | Nothing. If the name is a link, the colleague was assigned the task but never opened it: click to take it over. |
| back and a time | The task is parked with Remind me… until then. | Nothing. It returns to To Do at that time, or sooner if the customer writes. |
| Waiting Answer | The task waits for the customer's reply. | Nothing. It returns to To Do when the customer writes. |
| Done | The task is closed. | Nothing. |
When you take over a colleague's task, the Claim this task window opens first. Nothing moves until you click Claim.
When nobody is waiting
An empty To Do says Nobody is waiting and shows two numbers for today: tasks handled and jobs booked. Any other empty filter says Nothing in this filter.
The summary emails
On the days you're open, while tasks wait for your team, OnePath emails each escalation list a summary of its tasks: one when you open, one an hour before you close. It lists the customers who wrote again, the ones nobody has written to yet, and the tasks that look solved because a visit is already booked. Its Open the list button brings you here.
When a customer writes again on a task nobody has open, the list also gets a Customer Wrote Again email with what they wrote. See Emails You Get.
Quick Tips
- ✅ Start from the top of To Do. The longest wait is always first.
- ✅ Use Mine at the end of the day. It shows what you still hold.
- ✅ Close tasks that already have a booked visit. Until you close them, the summary emails count them as waiting, under Looks solved.
- ❌ Don't take a task you can't start now. Taking it makes you the person the customer hears from.