Technical Questions

Browsers

What browsers are supported?

Which is best?

Chrome - Best overall performance and compatibility.

Common Issues

Page won't load?

1. Refresh (F5 or Cmd+R)
2. Clear browser cache
3. Try a different browser
4. Check internet connection

Can't send messages?

• Verify customer has appropriate contact type
• Mobile for RCS, email address for email
• Check internet connection

Calls not connecting?

1. Grant microphone permission
2. Refresh page
3. Try different browser
4. Check internet

→ Phone Not Working

Got an error message?

Take a screenshot, note what you were doing, report to support.

→ Error Messages

Performance

Why is it slow?

• Slow internet
• Too many browser tabs open
• Large conversation history
• Server load

How to speed it up?

1. Close unnecessary tabs
2. Clear browser cache
3. Use wired connection (not WiFi)
4. Disable browser extensions

Browser freezing?

1. Close other tabs
2. Restart browser
3. Clear cache
4. Restart computer if severe

Metrics & Tracking

Are my actions tracked?

Yes, for quality assurance. Metrics may include:

• Handle time
• Resolution rate
• Customer satisfaction

Does timeout affect my metrics?

Yes. Frequent timeouts may impact efficiency scores.

What's a good resolution rate?

Aim for 70-80% without escalation (varies by team).

System Status

How do I know if HumanForce is down?

1. Check with other agents
2. Look for status announcements
3. Contact technical support

What if system is down?

1. Notify supervisor
2. Document urgent customer situations
3. Wait for restoration
4. Follow backup procedures

Workflow Tips

Fastest way to resolve tasks?

1. Read AI summary
2. Review conversation
3. Check sub-tasks
4. Contact customer
5. Resolve or escalate
6. Close with reason

How to avoid timeouts?

• Take notes as you work
• Update sub-tasks in real-time
• Stay in HumanForce tab
• Interact regularly

What to do during slow periods?

• Review completed tasks for learning
• Study knowledge base
• Ask about training
• Be ready for next task

Quick Reference

Need More Help?

• Error Messages
• Quick Fixes
• Contact Support