Contact Support

When to Contact Support

Contact Support If:

• ✅ Technical issue you can't resolve
• ✅ Task is stuck and won't unassign
• ✅ System appears down for everyone
• ✅ Call system isn't working at all
• ✅ Login/authorization problems
• ✅ Data not saving after multiple tries
• ✅ Urgent customer situation you can't handle
• ✅ System errors that keep recurring

Try These First:

Before calling support, try:

1. Refresh the page (F5)
2. Log out and back in
3. Try a different browser
4. Ask a coworker - They may know the fix
5. Ask your supervisor - Faster than support for many issues

If none of these work → Contact support.

How to Report an Issue

What to Include:

When reporting, provide:

Example Report:

Issue: Cannot send RCS messages

When: January 23, 2026 at 2:30 PM

Where: Task #1234, conversation tab

Steps: Selected RCS, typed message, clicked send

Error: "Cannot send message to this contact"

Browser: Chrome Version 120

Already tried: Refreshed page, logged out/in, tried different browser

Who to Contact for What

While Waiting for Help

If you're stuck on a task:

• Add a note explaining the issue
• Click "Waiting for Answer" or "Close" if appropriate
• Move to another task

If the whole system is down:

• Notify your supervisor
• Wait for update from support
• Don't keep trying the same thing

Prevention Tips

Avoid issues by:

• ✅ Keeping your browser updated
• ✅ Using Chrome, Firefox, or Edge
• ✅ Clearing cache weekly
• ✅ Maintaining stable internet
• ✅ Closing unnecessary tabs
• ✅ Logging out at end of shift

Quick Reference

Related Pages

• Quick Fixes - Common solutions
• Error Messages - What errors mean
• Phone Not Working - Call issues