Phone Not Working

Problem: Call Won't Start

You click Call but nothing happens.

Fix 1: Allow Microphone

Your browser needs microphone permission.

1. Look for a popup asking for microphone access
2. Click Allow
3. If no popup, click the lock/camera icon in the address bar
4. Find microphone settings and allow

Fix 2: Refresh the Page

Press F5 (or Cmd+R on Mac) and try again.

Fix 3: Try Chrome

Chrome works best with HumanForce. If you're using another browser:

1. Open Chrome
2. Go to HumanForce
3. Log in and try calling

Problem: Call Drops Immediately

Call connects but drops after a few seconds.

Problem: Customer Can't Hear Me

1. Check microphone is not muted - Look for mute button in call interface
2. Check correct microphone selected - Browser may be using wrong mic
3. Test your mic - Record yourself in another app to verify it works
4. Try headset - Plug in a headset and try again

Problem: I Can't Hear Customer

1. Check your volume - Is it turned up?
2. Check speakers/headset - Are they connected?
3. Check browser volume - Some browsers have separate volume controls
4. Refresh and try again

Problem: Audio Quality is Bad

• ✅ Use a headset - Much better than laptop speakers
• ✅ Close other tabs - Video streaming uses bandwidth
• ✅ Move closer to router - Stronger WiFi signal
• ✅ Use wired connection - If possible, ethernet is more stable

Quick Workaround

If calls just won't work:

1. Send a text message to the customer instead
2. Send an email with your info
3. Add a note explaining the technical issue
4. Call support to report the problem

Don't let a technical issue stop you from helping the customer!

When to Call Support

Call support (555-1234) if:

• Calls haven't worked all day
• Multiple agents have the same issue
• You've tried everything above
• You get an error message

Tell them:

• What you tried
• What browser you're using
• Any error messages you see