Help Center
OnePath Help Center
OnePath answers your leads, qualifies them, and books the job into your field service software, on the phone, by text, by email, and from your website. This help center explains every screen and setting, and gives your web developer everything they need.
Using OnePath
How OnePath works, the Dashboard, Customers and Interactions screens, and the account setup wizard.
Account settings
Every setting, grouped the way the app groups them: Business, Service Setup, Lead Capture, AI & Alerts.
Web Widgets & developers
Add the booking widget to your website, wire events to analytics, receive appointment webhooks, pull totals from the Reporting API.
Something isn't working
The booking button does nothing, wrong colors, no dates available.
I want to…
| I want to… | Go here |
|---|---|
| Understand what OnePath does with a lead | How OnePath works |
| Finish setting up my account | Account setup wizard |
| See what the AI assistant is saying to customers | Interactions |
| Change what the assistant asks, quotes, or books | Services |
| Charge a different fee after hours | Business Hours |
| Put the booking widget on my website | Web Widgets |
| Connect ServiceTitan, Housecall Pro, or AccuLynx | Integrations |
| Get an email or webhook when a job is booked | Notifications |
| Fix a job booked into the wrong job type | Fix a service's job type |
| Invite a teammate | Team |
| Know why I received an email from OnePath | Emails OnePath sends you |
Getting help
Reach out in your OnePath Slack channel or email your account manager. Include the page you were on and, for website issues, the page URL.
Working customer tasks in Human Force, as a OnePath agent or on your own team? Your guide is here: Human Force guide.