Lead Sources — Account Settings

Lead Sources is where you tell your field service software where each lead came from. Map an inbound source to one of your FSM campaigns and every job from that source is tagged with it — instead of the default "OnePath".

What this page controls

For each inbound lead source you pick the FSM campaign it should be sent as. Anything you leave unmapped is sent as "OnePath". Open Account → Lead Sources, pick a campaign on a row, and it saves automatically — there is no Save button.

Why map lead sources?

When OnePath books a job in your field service software (ServiceTitan, HousecallPro, AccuLynx), it sets the job's lead source / campaign. By default that value is "OnePath", so every booked job looks like it came from the same place — and you lose the real attribution (Google Ads, Facebook, Google Reserve, and so on).

Mapping fixes that: pick which of your FSM campaigns each inbound source maps to, and new jobs are attributed correctly in your system.

Open Lead Sources

Go to Account → Lead Sources.

→ app.onepath.ai/account/lead_sources

Lead Sources page: a table of inbound lead sources, each with an FSM Campaign dropdown defaulting to OnePath (default) — Every inbound lead source, each with an FSM Campaign dropdown. Unmapped rows show 'OnePath (default)'.

The table has one row per inbound lead source:

Lead Source — where the lead came from (Google Ads, Facebook Ads, Google Reserve, OnePath Outreach, and so on).
FSM Campaign — the campaign in your field service software this source is sent as. Defaults to OnePath (default) until you map it.

Don't see this page?

Lead Sources only appears once you have an active field service integration (ServiceTitan, HousecallPro, or AccuLynx). If you see a "Connect a field service integration" button instead, set one up under Account → Integrations first. The campaign list is pulled from that integration.

Map a lead source

On the row you want to map, click the FSM Campaign dropdown. It's searchable — start typing to filter — and lists the campaigns synced from your field service software.

FSM Campaign dropdown open on the Google Ads row, showing a search box and the synced campaigns Summer PPC and Winter PPC — The dropdown lists the campaigns synced from your field service software. Type to search.

Step 2: Pick the campaign

Click the campaign you want this lead source attributed to. The row saves on its own — a spinner appears while it saves, then a green checkmark confirms it.

Google Ads row mapped to Summer PPC with a green checkmark shown next to the selection — Google Ads is now mapped to 'Summer PPC'. The green checkmark confirms the change saved.

That's it. From now on, jobs booked from that lead source are sent to your field service software tagged with the mapped campaign.

Clear a mapping (back to OnePath)

To stop mapping a source, click the ✕ in its dropdown to clear the selection. It returns to OnePath (default) and saves automatically — future jobs from that source are sent as "OnePath" again.

What "OnePath" means

If a lead source is not mapped, OnePath still books the job — it just sends "OnePath" as the lead source. Nothing breaks; the attribution is simply generic.

The first time a job is booked from an unmapped source, we email your account a reminder (at most once per source per day) so you can come here and map it. Mapping the source stops those reminders.

Quick Tips

✅ Mapping saves instantly — pick a campaign and it's saved; there's no Save button.
✅ The campaign list is live — it's synced from your field service software, so only real campaigns appear.
✅ Map your top sources first — Google Ads, Google Reserve, and Facebook are usually the highest value.
✅ Clearing a row is safe — it just falls back to "OnePath", it never blocks a booking.
❌ Don't worry about unmapped sources — jobs still book; they're only attributed as "OnePath" until you map them.

Still stuck?

Reach out in your OnePath Slack channel or email your account manager. Include the lead source name and the campaign you expected so we can help fast.