After-Hours Job Type

Quick Answer - 30 Seconds

To route after-hours jobs: Account → Integrations → open your field service management connection → pick an After-Hours Job Type → Save.

When a booking is priced at your after-hours rate, OnePath stamps the job in your FSM with this job type instead of the usual one. Leave it on None and nothing changes.

What This Setting Does

Your Business Hours & Pricing page already decides whether each booking is regular or after-hours. This setting decides where the after-hours ones land in your FSM.

Pick a job type here and every booking that prices at your after-hours fee is created in your FSM (ServiceTitan, Housecall Pro, …) using that job type — so after-hours work shows up under its own job type for dispatch, reporting, and payroll. Regular-hours bookings keep using your normal default job type.

It follows the price, automatically

You don't pick "after-hours" anywhere when booking. OnePath uses the same rule as your pricing: if the slot is quoted at the after-hours fee — the after-hours band, a closed day, or a holiday — it also gets the after-hours job type. The two always agree.

Where to Find This

Location: Account → Integrations → open your field service management connection (e.g. ServiceTitan or Housecall Pro)

Field service management settings form with the After-Hours Job Type picker and its help text — Pick the job type after-hours bookings should use — search by name, or choose None to disable

The list is your own FSM job types, pulled straight from the connected system.
Start typing to filter; pick None to turn the feature off.
The same picker appears during onboarding and in your account settings later.

How It Behaves

Booking — an after-hours slot creates the FSM job with your after-hours job type. A regular-hours slot uses your default.
Rescheduling — if a customer moves a booking into after-hours, OnePath updates the job to the after-hours job type; moving it back to regular hours restores the default. The fee shown is re-checked the same way.
Overbooked jobs keep their overbooked job type, and membership jobs keep theirs — the after-hours type never overrides those.

Turning It Off

Set the picker back to None and Save. Every booking — including after-hours ones — then uses your default job type, exactly as before you configured this.

If your chosen job type disappears

If the job type you picked is later removed or renamed in your FSM, OnePath shows a short warning under the picker and keeps using your default until you choose a new one. Open this page and re-select to fix it.

Good to Know

This is opt-in per connection — accounts that never set it see no change.
It pairs with Business Hours & Pricing: that page sets what an after-hours slot costs, this one sets where it goes in your FSM.
Works the same across every place a customer can book — web scheduler, SMS, voice, and the assistant.