Chat widget (text me back)

The chat widget is a short "We'll text you!" form: the visitor leaves their name, email and mobile number, and your team texts them back.

<head>
  <script src="https://cdn.onepath.ai/loader.js"></script>
</head>
<body>
  <button data-onepath-web-chat-trigger>Text me back</button>
</body>

Same loader as the scheduler, no extra script. Any element with data-onepath-web-chat-trigger toggles the panel open and closed.

It is not live chat

Nobody types back inside the widget. Submitting the form creates the customer in OnePath and promises a text message; the conversation continues over SMS. Name the button accordingly ("Text me", "Text us back"), not "Chat now".

What the visitor sees

Where it opens: a panel in the bottom-right corner on desktop (over a dimmed page), full screen on a phone. It slides up when the trigger is clicked and closes on the ✕ or another click of the trigger.
Header: a chat-bubble icon and "We'll text you!" on your brand color. No logo is shown in the chat header.
Form: Full Name, Email, Mobile Phone. All three are required. Validation messages: "Please enter your first and last name", "Please enter a valid email address", "Please enter a valid 10-digit phone number".
Consent: one unchecked checkbox that opts the visitor in to text messages, with links to your privacy policy and terms. It is optional; the button works without it.
Button: I Understand, Text Me, enabled once all three fields are filled.
Success: "We got your message! Our awesome team will be sending you a text message back from the number above."
Error: "Unexpected Error. We're sorry for the inconvenience…"
Footer: the privacy/terms line and "Powered by OnePath".

There is no floating bubble. Your site supplies the trigger, so you decide where and how it appears.

Settings that control it

What	Where
On/off (together with the scheduler)	Account settings → Lead Capture → Channels → Web Widgets toggle (Channels)
Domains it renders on	same page → Web Widgets card → Allowed websites
Brand color and text color	Channels → Web Chat
Company name in the consent text	The account name, set under Company: accounts & billing

Confirming a request from your code

When the form is submitted successfully the widget fires one event on document:

document.addEventListener('onepath:webchat:request_created', (e) => {
  const { customer } = e.detail;
  console.log(customer.full_name, customer.contacts.phone, customer.contacts.email);
});

customer.contacts.phone is in E.164 format (+15125550100). Use it for a conversion event or a thank-you redirect. See Events.

Chat never fires onepath:widget-ready; the trigger works as soon as the loader has run, so there is nothing to wait for before showing the button.